Whether you’re setting up a new web project or need help with modifying an existing web project. We have put together our most Frequently Asked Questions and some Should Ask Questions. Which we hope will help you make the most informed decision with your web requirements. Just click on the question you wish to be answered. If you have a question that is not answered here, or you want to talk to us about any aspect of your web project please feel free to contact us to discuss your requirements on 08000 432 942.
Frequently Asked Questions
- How long will it take for my web site to be built?
The time-scales of a web project can vary but is often dictated by the client. If you have a deadline in mind we will endeavour to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client.
- Will we need to have a meeting in connection with the web project?
For web design solutions a meeting is not necessary and the majority of our websites are generally completed with contact via email and telephone only. With design concepts uploaded on the internet in private place where only you and us can view the content. We then liaise with you regularly to discuss the concepts in order that the website design is exactly as you wish. For larger web solutions we would suggest a meeting to discuss your project solutions in full.
- Do I have to keep my website with you, or can I move it to another host if I wish?
You may move your website to another web hosting service at any time. We build all our web projects in PHP and MySQL to industry standard.
- In what format should I supply words and photographs about my business for my new website?
It is helpful to us if you are able to provide text and photographs in electronic form – for example, the files output by a digital camera and the words in MS word or similar format. If this is not possible, we can help get your information ready for use on the website.
- Will my website design be Search Engine friendly?
As with all our web project they are created with search engines in mind.
- How do I update my web project?
All the web solutions we provide come with a Content Management System (CMS) which is online so you don’t have to download any software and can update your website from anywhere with an internet connection (including your mobile phone). Then depending on the solution we provide you can either update individual products/pages/services or particular sections of your website. e.g. company news. Alternatively we can solutions where you upload your entire product ranges to the website in one action.
- Will everyone see my web project the same?
Your visitors will see some things differently depending on their browser, screen resolution settings and their individual computer settings and tool bars. We test all web projects in several browsers before going live to make sure they work and function correctly.
- Do you provide web hosting services?
We sure do and it comes as standard as we offer 12 months free hosting with any project we build.
- Do you guarantee that my site will always be available?
No web hosting service can guarantee 100% uptime. Should our servers have any problems we do have the necessary backups in place for a quick resolution.
- Do I need to install any software?
- Can I have an e-commerce system for my website?
You sure can and its best to call us direct to discuss your requirements, the number is 08000 432 942.
- Is there any training provided with the Content Management System (CMS)?
The Content Management Systems (CMS) is really simple and easy to use. We run through the administration screens with you over the phone and show you how to use the CMS. We also supply you with a quick reference manual, however if at any time you have any questions we are available at the end of the telephone to run through the procedures or answer any queries you may have.
- Do you provide graphic design work?
We can help with any type of graphics, from initial designs to complex brochures for professional print. No matter what your requirements are we can help. Please note we do charge for all design work carried out, although most of our package solutions include design costs.
- How many pages can I have on my web site?
Unlimited number of pages, so create till your heart’s content!
- Can I accept credit/debit cards on my website?
You sure can and its best to call us direct to discuss your requirements, the number is 08000 432 942.
- How many pages can I have on my web site?
Unlimited number of pages, so create till your heart’s content!
- I already have a website and I need it updating, can you help me?
Yes, we would be happy to look at your existing website and give you a quote for updating it.
- Do you redesign existing websites?
We sure do and we can help with the copy-writing, brand identity and images for your site, if you so need it.
- What are your payment terms?
All projects under £1500 we take full payment upfront, projects over this value we take a deposit payment then split payments over the project time frame.
Should Ask Questions
The timescales of a web project can vary but is often dictated by the client. If you have a deadline in mind we will endeavour to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client.
